This policy explains when refunds are available, how equipment escrow disputes are handled, and how to contact us if something goes wrong.
Pro and Enterprise subscriptions are billed monthly. You may cancel your subscription at any time from your dashboard. Cancellation takes effect at the end of the current billing period — you retain full access until then.
If you were charged in error — for example due to a billing system failure — contact us within 14 days and we will issue a full refund for the erroneous charge.
When a buyer purchases equipment through Enerzas, payment is held in escrow by Stripe until the buyer confirms collection or a release condition is met. This protects both parties.
If you receive equipment that does not match the listing description — wrong condition grade, missing components, or materially different from what was advertised — you may raise a dispute within 7 days of collection.
To raise a dispute, contact support@enerzas.com with your transaction reference, photos of the equipment received, and a description of the discrepancy. We will review within 3 business days and mediate between buyer and seller.
Job postings are included in Pro and Enterprise plans. There are currently no standalone job posting fees. If standalone fees are introduced in future, this policy will be updated and existing users notified in advance.
Freight quotes requested through Enerzas are facilitated by third-party carriers. Any fees charged by carriers are subject to the carrier's own refund and cancellation policy. Enerzas referral fees are non-refundable once a freight booking is confirmed.
All refund requests and disputes must be submitted in writing to support@enerzas.com. Please include:
We aim to acknowledge all requests within 24 hours and resolve within 5 business days. Complex disputes involving escrow may take up to 10 business days.
We ask that you contact us before initiating a chargeback with your bank or card issuer. Most issues can be resolved faster directly with our team. Accounts with active chargebacks may be temporarily suspended pending resolution.
Enerzas reserves the right to update this policy at any time. Material changes will be communicated by email to registered users at least 14 days before taking effect. Continued use of the platform after that date constitutes acceptance of the updated policy.